Q AT 690 Chapter 8 Notes – Leadership (52 points) 1. There is a major movement in the theory of management that encourages supervisors to become more than ___________________ --- to become ___________________. 2. The question is how to become ____________? 3. People tend to respond much better to being _________ rather than being _____________. 4. An effective supervisor today must have the dual skills of managing ________________ and leading ________________. 5. Leaders are enthusiastic and committed to a particular ________________and_____________. 6. Leadership does not come with, nor require _________________. 7. Anyone can be a _______________, and we should aspire to provide leadership in those areas where we have a ________________ and _____________________. 8. Classic management is highly _____________ oriented while leadership is a much more _____________-oriented approach. 9. We must learn to manage _____________________ and lead __________________. 10. As a leader you need to look inward and better understand who you are and what your _____________________ and ____________________ are. 11. It is important how you see _____________________ so you can better understand how ___________ see you. 12. When people have an awareness of their strengths and weaknesses, many people set out to focus a majority of their efforts on how to cover up their _________________________. 13. The best use of you time in becoming self-aware and improving your performance can be found in identifying your ____________________ and using them. 14. Research indicates that those who are most successful and most satisfied know their strengths and learn to ____________________ them and use them to their advantage. 15. They work to use their strengths rather than spending their time and effort covering up their _____________________. 16. You must be aware of your weaknesses and try to minimize them, however rather than trying to make yourself into what you are _________, the use of your time and energy is to maximize what you _________. 17. As a leader and manager, your success is ultimately dependent on your ability to get most out of your ______________. 18. The best way to get the most out of your people is for you to help them identify their ____________________. 19. Leadership is a ___________-___________ relationship. 20. You may ________________ to lead, but you are not a leader unless you have ___________________. 21. Those who follow must __________________ to do so. 22. Leadership is an ________________ agreement among all parties. 23. Leadership is not dependent upon position but upon _________________, _______________. and ________________________. 24. For people to trust a leader , they must consistently see that individuals demonstrate attributes that earn their __________________ and _______________. 25. Credibility, people must see that you mean what you __________ or in other words, “____________ the talk.” 26. Do people respect your _____________, ______________ and ____________________? 27. Leadership is not a ___________________. 28. It is essential that between the positive attributes and actions and the consistency you demonstrate that they respect your __________________. 29. The final step in building relationships is obtaining _____________________. 30. Some situations do not allow you build _________________ and _______________________. 31. The ultimate goal is to gain peoples wholehearted ________________________ and to inspire them to __________. 32. When you reach higher ground leadership it requires that you inspire your people by appealing to a higher __________________ - their higher purpose-their ____________ and __________. 33. There will always be a need to do ___________________. 34. Becoming an ________________ leader and fostering a group of _______________ workers should be your goal. 35. Give people more than a reason to work – give them a _________________ to work. 36. It should always be your goal to provide and environment where each employee has the opportunity to ________________ and to be ________________ and____________________. 37. When an employee is failing what do you do? It is _________________ to allow someone to continue to fail and bring down the organization. 38. If a person is failing, it is not that he or she is a _____________ person but maybe just in the wrong ______________ and you owe to him or her and the organization to do what you can to get them out of this bad situation. 39. As a manager and leader you are responsible to the ___________________ and your ______________________ for getting the right people on the bus. 40. It is critical that you work to get the right _______________ in the right ______________. 41. Sometimes you may have the wrong person in place. Once this happens the most important thing to do is ___________________ the problem. 42. The most difficulty is _____________________________ the problem. 43. When you realize you have a problem you need to decide how to deal with it. The best approach is through a consistent and steady process of _____________________ discipline. 44. Progressive discipline is not a way of punishment but a system provides for a consistent and fair approach to __________________________ with employees. 45. It is more of a plan for ___________________ action than for continued __________________. 46. Additional discipline, up to and including _____________________ exists only as the last resort. 47. Leadership is more than action: it is an entire philosophy or operation. It is a frame of ___________. 48. Leadership is a dedication to a strong set of ________________ and an ___________________ motivation to carry you beliefs forward. 49. Leadership in the work environment affects the management style and the means and methods of ______________________ with co-workers. 50. All of our actions are based upon our ____________, _____________, and passions. 51. People see us mostly by what we ______ not what we _________. 52. Being led is a __________________ act.